NHS Pharmacy First – Ear Infection Treatment at Neils Pharmacy

Ear Infection (Acute Otitis Media) – Pharmacy First Service

An ear infection (also called acute otitis media) is common in children and young people. It happens when the middle ear becomes inflamed, often after a cold or upper respiratory infection.

👂 Ear infections can cause ear pain, fever, and temporary hearing changes.

🏥 Under the NHS Pharmacy First service, eligible patients can receive assessment and treatment directly from a pharmacist, without needing to see a GP.

Who Can Use This Service?

You may be eligible for treatment at Neils Pharmacy if:

✅ The patient is aged 1 to 17 years

✅ Symptoms started within the last 7 days

✅ Symptoms are mild to moderate

✅ There is no severe illness or complications

🩺 Our pharmacist will carry out a private consultation to confirm whether this service is appropriate.

Important Age Criteria

The NHS Pharmacy First ear infection service is commissioned for children and young people only.

This service is available for patients aged 1 to 17 years.

👨‍⚕️ Adults with ear pain or suspected ear infection should contact their GP, NHS 111, or another appropriate NHS service for assessment.

If ear discomfort in adults is caused by blocked ears rather than infection, our ear wax removal service may be suitable.

👉 Ear Wax Removal (Microsuction & Irrigation) at Neils Pharmacy

Common Symptoms of an Ear Infection

Symptoms may include:

👂 Ear pain or earache

🌡️ Fever or raised temperature

👂 Reduced hearing

😴 Irritability or disturbed sleep (especially in younger children)

🖐️ Tugging or pulling at the ear

Most ear infections are caused by viruses and improve without antibiotics, but some cases may benefit from treatment after assessment.

How We Can Help

If the patient is eligible, our pharmacist may:

🩺 Carry out a clinical assessment

💊 Supply antibiotics where clinically appropriate

🌡️ Provide advice on pain relief and fever management

💬 Offer reassurance and self-care advice

📤 Refer to a GP or urgent care if needed

🔒 All consultations are confidential and take place in a private consultation room.

When to Seek Urgent Medical Advice

You should seek urgent medical advice or contact your GP / NHS 111 if:

❌ There is discharge coming from the ear

❌ There is swelling, redness, or tenderness behind the ear

❌ The child appears very unwell, unusually sleepy, or difficult to wake

❌ Symptoms are severe or worsening

❌ Symptoms last longer than 7 days

If required, our pharmacist will ensure the patient is safely referred to the appropriate healthcare service.

Appointments & Cost

📱 Appointments are recommended, though walk-ins may be available

⏱️ Consultations are quick and convenient

💙 This service is FREE on the NHS for eligible patients

👉 Book an ear infection (acute otitis media) consultation

Why Choose Neils Pharmacy?

✔ NHS-approved Pharmacy First provider

✔ No GP appointment required

✔ Expert pharmacist-led assessment

✔ Fast access to treatment and advice

✔ Trusted local pharmacy in Prescot

We work closely with the NHS to deliver safe, effective care in your community.

Other NHS Pharmacy First Services Available

🩺 Shingles

🩺 Insect bites and stings

🩺 Impetigo

🩺 Sinusitis

🩺 Sore throat

🩺 Uncomplicated urinary tract infection (UTI)

Book an Ear Infection Consultation Today

If your child is experiencing ear pain or symptoms of an ear infection, an early assessment can help relieve discomfort and identify the best next steps.

👉 Book online now or visit Neils Pharmacy for advice.

👉 Learn more about ear infections on the NHS website